Business Segments

NetContact is a consulting company located in Großriedenthal near Vienna between Krems and Tulln and offers services for pharmaceutical companies.

Regulatory Affairs

Our Regulatory Affairs services include:

  • Preparation, drafting, coordination and monitoring of national and European marketing authorisation applications and marketing authorisations for medicinal products and medical devices
  • Variations submission
  • Product Life Cycle Management
  • Annual product information updates (summary of product characteristics, patient package leaflets, labelling)
  • Maintaining contacts with health authorities and all responsible key decision-makers in the health sector (EMA, AGES)
  • Training in all areas of regulatory affairs

Pharmacovigilance

Drug safety is an indispensable part of daily practice in the pharmaceutical industry. The requirements on the part of the legislator are precise and the execution and implementation of the requirements are subject to constant monitoring by the responsible authorities.

We support our clients in all matters relating to drug safety. These include:

  • Creation of pharmacovigilance systems
  • Processing and support of pharmacovigilance SOPs and contracts
  • Handling of international and national cases
  • Carrying out notifications to authorities, doctors, etc.
  • Carrying out pharmacovigilance audits of both pharmacovigilance partners and clients‘ pharmacovigilance structures

 

Our pharmacovigilance department is always available (24 hours/7 days) to report adverse drug reactions:

Emergency phone:            +43 676 3530262 or
phone:                                    +43 2279 51018 12
by fax:                                     +43 810 9554 637215 or
by email:                                pharmacovigilance@netcontact-oeg.at

Pricing & Reimbursement

With policymakers in all markets seeking to curb public spending on health, decisions on pricing and reimbursement of medicines are of utmost importance. They are one of the main keys to the economic success of pharmaceutical companies.

We offer the following services in the field of pricing and reimbursement:

  • Price reports to the Austrian Price Commission and to the Pharmacist Publishing House
  • Preparation of price recommendations, applications and, if necessary, optimisation of applications to the Austrian umbrella organisation of social insurance providers
  • Price negotiations on behalf of the client with the price commission and the Austrian umbrella organisation of social insurance institutions
  • Market analyses and development of a pricing strategy for medicinal products
  • Health Economics
  • List of Goods Management

Marketing

Our brand management services include:

  • Design and optimisation of the sales strategy and optimisation of the customer strategy
    (e.g. which doctors are to be informed as a target group and how)
  • Preparation and compilation of scientific sales documents
  • Preparation of the product launch incl. drafting of launch plans, development of communication strategies and operational plans
  • Compilation of documents, product monographs, congress folders or information materials
  • Training of sales representatives

Medical Writing

NetContact offers its clients the following comprehensive medical writing services:

  • Translation of documents (essentially English – German, German – English)
  • Literature screening and procurement
  • Scientific evaluation and reporting in the field of pharmacovigilance (see Pharmacovigilance)

Presentations, Trainings & Workshops

NetContact’s senior consultants have years of expertise and experience to assist you with:

  • Compiling presentations for scientific meetings and congresses
  • Summary of findings and study results for publications in scientific journals (English and German)
  • Training and development of training materials in the field of pharmacovigilance

Projekt Management

NetContact specialises in general project management of complex issues and projects in the pharmaceutical industry. We support our clients‘ own core competences by taking over external project agendas.

On behalf of clients, NetContact identifies and evaluates service providers, contract developers and manufacturers for the pharmaceutical industry. NetContact also assists in the planning and implementation of outsourced projects.

Quality & Processes

The quality of products, but also of processes in particular, is a key success factor for the economic success of companies. In all countries, the pharmaceutical industry is faced with strict regulations for specifications and standards on the part of the health authorities.

NetContact’s expertise is certified quality management and audits with relevant experience to support clients in all quality issues (TQM, GxPs, etc.).

NetContact’s services include inventory analyses of all processes and structures of the customers (e.g. in the area of warehouse management, production, logistics, etc.) with the aim of designing and improving the entire company output efficiently and effectively. A special focus of our services is the establishment of processes in accordance with the „Arzneimittelbetriebsordnung 2009“ (AMBO) and Good Vigilance Practice. This includes operational and organisational structures, necessary documentation such as quality manuals, work instructions (SOPs) and audits up to the establishment of a complete quality management system according to ISO 9001:2000.

The NetContact programme is also aimed at the pharmaceutical industry in the field of recording the given logistics chain(s) with the task of optimising all internal and external processes.

Imprint

Information in accordance with the duty to inform pursuant to §5 E-Commerce Act, §14 Company Code, §63 Trade, Commerce and Industry Regulation Act and the duty to disclose pursuant to §25 Media Act.

NetContact Unternehmensberatungs- und Handels-GmbH
Hauptstraße 36,
3471 Großriedenthal,
Austria

Business purpose: Management consultancy
UID number: ATU 66036256
Company register number: FN 353495 x
Commercial Register Court: Regional Court as Commercial Court St. Pölten

Phone: +43 (0)2279 51018
Fax: +43 810 9554 637215
E-mail: office@netcontact-oeg.at

Member of: WKO

Supervisory authority/commercial authority: District Administration Tulln
Job title: Management consultant
State of conferral: Austria

Managing Director
Dipl. Ing. Josef Schwarz

Shareholder structure
Dipl. Ing. Josef Schwarz 75%, Eva-Maria Schwarz 25%

Contact details of the person responsible for data protection
If you have any questions regarding data protection, you will find the contact details of the responsible person or office below:
Dipl. Ing. Josef Schwarz
Hauptstraße 36, 3471 Großriedenthal, Austria
E-mail address: office@netcontact-oeg.at
Phone: +43 (0) 6641043912
Imprint: https://www.netcontact-oeg.at/impressum/

All texts are protected by copyright.

Source: Created with the imprint generator from AdSimple

 

 

Privacy policy

Introduction and overview

We have written this privacy statement (version 25.03.2023-122452051) in order to explain to you, in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679 and applicable national laws, which personal data (data for short) we as the controller – and the processors (e.g. providers) commissioned by us – process, will process in future and what lawful options you have. The terms used are to be understood as gender-neutral.
In short: We inform you comprehensively about data that we process about you.

Data protection statements usually sound very technical and use legal terminology. This privacy statement, on the other hand, is intended to describe the most important things to you as simply and transparently as possible. As far as it is conducive to transparency, technical terms are explained in a reader-friendly manner, links to further information are provided and graphics are used. In this way, we inform you in clear and simple language that we only process personal data in the course of our business activities if there is a corresponding legal basis. This is certainly not possible by providing the most concise, unclear and legalistic explanations possible, as is often standard practice on the Internet when it comes to data protection. I hope you find the following explanations interesting and informative and perhaps there is one or two pieces of information you did not know.
 If you still have questions, we would like to ask you to contact the responsible office mentioned below or in the imprint, to follow the links provided and to look at further information on third party sites. You will of course also find our contact details in the imprint.

Scope of application

This data protection declaration applies to all personal data processed by us in the company and to all personal data processed by companies commissioned by us (order processors). By personal data, we mean information within the meaning of Art. 4 No. 1 DSGVO, such as a person’s name, email address and postal address. The processing of personal data ensures that we can offer and invoice our services and products, whether online or offline. The scope of this privacy policy includes:

  • all online presences (websites, online shops) that we operate
  • Social media appearances and e-mail communication
  • Mobile apps for smartphones and other devices

In short, the privacy policy applies to all areas in which personal data is processed in the company in a structured manner via the aforementioned channels. If we enter into legal relationships with you outside of these channels, we will inform you separately if necessary.

 

 

Legal basis

In the following privacy statement, we provide you with transparent information on the legal principles and regulations, i.e. the legal bases of the General Data Protection Regulation, which enable us to process personal data.
As far as EU law is concerned, we refer to REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016. You can of course read
this EU General Data Protection Regulation online on EUR-Lex, the access to EU law, at https://eur-lex.europa.eu/legal-content/DE/ALL/?uri=celex%3A32016R0679.

We only process your data if at least one of the following conditions applies:

  1. Consent (Article 6(1)(a) DSGVO): You have given us your consent to process data for a specific purpose. An example would be the storage of your entered data of a contact form.
  2. contract (Article 6(1)(b) DSGVO): In order to fulfil a contract or pre-contractual obligations with you, we process your data. For example, if we conclude a sales contract with you, we need personal information in advance.
  3. Legal obligation (Article 6(1)(c) DSGVO): If we are subject to a legal obligation, we process your data. For example, we are legally obliged to keep invoices for accounting purposes. These usually contain personal data.
  4. Legitimate interests (Article 6(1)(f) DSGVO): In the case of legitimate interests that do not restrict your fundamental rights, we reserve the right to process personal data. For example, we need to process certain data in order to operate our website securely and in an economically efficient manner. This processing is therefore a legitimate interest.

Further conditions such as the performance of recordings in the public interest and the exercise of public authority as well as the protection of vital interests do not generally occur with us. If such a legal basis should be relevant, it will be indicated at the appropriate place.

In addition to the EU regulation, national laws also apply:

  • In Austria, this is the Federal Act on the Protection of Individuals with regard to the Processing of Personal Data (Data Protection Act), or DSG for
  • In Germany, the Federal Data Protection Act, or BDSG for short, applies.

If other regional or national laws apply, we will inform you about them in the following sections.

 

 

Contact details of the responsible person

If you have any questions regarding data protection or the processing of personal data, you will find the contact details of the responsible person or office below:
Dipl. Ing. Josef Schwarz
Hauptstraße 36, 3471 Großriedenthal, Austria

E-mail: office@netcontact-oeg.at
Phone: +43 (0) 6641043912
Imprint: https://www.netcontact-oeg.at/impressum/

Storage period

The fact that we only store personal data for as long as is absolutely necessary for the provision of our services and products applies as a general criterion with us. This means that we delete personal data as soon as the reason for processing the data no longer exists. In some cases, we are legally obliged to store certain data even after the original purpose has ceased to exist, for example for accounting purposes.

Should you wish your data to be deleted or revoke your consent to data processing, the data will be deleted as soon as possible and insofar as there is no obligation to store it.

We will inform you about the specific duration of the respective data processing below, provided we have further information on this.

Rights under the General Data Protection Regulation

In accordance with Articles 13, 14 of the GDPR, we inform you of the following rights you have to ensure that data is processed fairly and transparently:

  • According to Article 15 of the GDPR, you have the right to know whether we are processing data about you. If this is the case, you have the right to receive a copy of the data and the following information:
    • the purpose for which we carry out the processing;
    • the categories, i.e. the types of data that are processed;
    • who receives this data and if the data is transferred to third countries, how security can be guaranteed;
    • how long the data will be stored;
    • the existence of the right to rectification, erasure or restriction of processing and the right to object to processing;
    • that you can complain to a supervisory authority (links to these authorities can be found below);
    • the origin of the data if we have not collected it from you;
    • whether profiling is carried out, i.e. whether data is automatically evaluated to arrive at a personal profile of you.
  • You have a right to rectify data under Article 16 of the GDPR, which means that we must correct data if you find errors.
  • According to Article 17 of the GDPR, you have the right to erasure („right to be forgotten“), which specifically means that you may request the deletion of your data.
  • According to Article 18 of the GDPR, you have the right to restriction of processing, which means that we may only store the data but not use it any further.
  • According to Article 20 of the GDPR, you have the right to data portability, which means that we will provide you with your data in a common format upon request.
  • According to Article 21 of the GDPR, you have a right to object, which, once enforced, entails a change in processing.
    • If the processing of your data is based on Article 6(1)(e) (public interest, exercise of official authority) or Article 6(1)(f) (legitimate interest), you may object to the processing. We will then check as soon as possible whether we can legally comply with this objection.
    • If data is used to carry out direct marketing, you can object to this type of data processing at any time. We are then no longer allowed to use your data for direct marketing.
    • If data is used to carry out profiling, you can object to this type of data processing at any time. We are then no longer allowed to use your data for profiling.
  • You may have the right under Article 22 of the GDPR not to be subject to a decision based solely on automated processing (for example profiling).
  • According to Article 77 of the GDPR, you have the right to lodge a complaint. This means that you can complain to the data protection authority at any time if you believe that the data processing of personal data violates the GDPR.

In short: You have rights – do not hesitate to contact the responsible body listed above with us!

If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can complain to the supervisory authority. For Austria, this is the data protection authority, whose website can be found at https://www.dsb.gv.at/. In Germany, there is a data protection commissioner for each federal state. For more information, you can contact the Federal Commissioner for Data Protection and Freedom of Information (BfDI). The following local data protection authority is responsible for our company:

Austria Data Protection Authority

Head: Mag. Dr. Andrea Jelinek,
Address:
Barichgasse 40-42, 1030 Vienna
Phone no.:
+43 1 52 152-0
E-mail address:
dsb@dsb.gv.at
Website:
https://www.dsb.gv.at/

 

 

Data processing security

To protect personal data, we have implemented both technical and organisational measures. Where possible, we encrypt or pseudonymise personal data. In this way, we make it as difficult as possible for third parties to infer personal information from our data.

Article 25 of the GDPR speaks of „data protection through technical design and through data protection-friendly default settings“ and thus means that both software (e.g. forms) and hardware (e.g. access to the server room) should always be designed with security in mind and that appropriate measures should be taken. In the following, we will go into more detail on specific measures, if necessary.

TLS encryption with https

TLS, encryption and https sound very technical and they are. We use HTTPS (Hypertext Transfer Protocol Secure stands for „secure hypertext transfer protocol“) to transmit data tap-proof on the internet.
This means that the complete transmission of all data from your browser to our web server is secured – no one can „listen in“.

In this way, we have introduced an additional layer of security and comply with data protection by design of technology (Article 25(1) DSGVO). By using TLS (Transport Layer Security), an encryption protocol for secure data transmission on the Internet, we can ensure the protection of confidential data.
You can recognise the use of this data transmission protection by the small lock symbol at the top left of the browser, to the left of the internet address (e.g. beispielseite.de) and the use of the scheme https (instead of http) as part of our internet address.
If you want to know more about encryption, we recommend a Google search for „Hypertext Transfer Protocol Secure wiki“ to get good links to further information.

Communication

Communication summary
👥 Data subjects: anyone who communicates with us by phone, email or online form.
📓 Data processed: e.g. telephone number, name, email address, form data entered. You can find more details on this in the respective contact type used.
🤝 Purpose: processing of communication with customers, business partners, etc.
📅 Storage period: Duration of the business case and legal requirements.
⚖️ Legal basis: Art. 6 para. 1 lit. a DSGVO (consent), Art. 6 para. 1 lit. b DSGVO (contract), Art. 6 para. 1 lit. f DSGVO (legitimate interests)

When you contact us and communicate by phone, email or online form, personal data may be processed.

The data is processed for the handling and processing of your question and the related business transaction. The data is stored for as long as it is required by law.

Persons concerned

All those who seek contact with us via the communication channels provided by us are affected by the aforementioned processes.

Phone

When you call us, the call data is stored pseudonymously on the respective end device and with the telecommunications provider used. In addition, data such as name and telephone number can subsequently be sent by e-mail and stored for the purpose of responding to enquiries. The data is deleted as soon as the business case has been completed and legal requirements permit.

E-mail

If you communicate with us by e-mail, data may be stored on the respective end device (computer, laptop, smartphone,…) and data is stored on the e-mail server. The data is deleted as soon as the business case has been completed and legal requirements permit.

Online forms

If you communicate with us using an online form, data is stored on our web server and, if necessary, forwarded to an e-mail address of ours. The data is deleted as soon as the business case has been terminated and legal requirements permit.

Legal basis

The processing of data is based on the following legal bases:

  • 6 para. 1 lit. a DSGVO (consent): You give us your consent to store your data and to use it for purposes related to the business case;
  • 6 para. 1 lit. b DSGVO (contract): There is a need for the performance of a contract with you or a processor such as the telephone provider, or we need to process the data for pre-contractual activities, such as preparing an offer;
  • 6 para. 1 lit. f DSGVO (Legitimate Interests): We want to operate customer enquiries and business communication in a professional framework. For this purpose, certain technical facilities such as e-mail programmes, exchange servers and mobile phone operators are necessary in order to be able to operate the communication efficiently.

All texts are protected by copyright.

Source: Created with the privacy generator from AdSimple

 

Links

AGES – Austrian Agency for Health and Food Safety

www.ages.at

BASG – Federal Office for Safety in Health Care

www.basg.gv.at

BfArM – Federal Institute for Drugs and Medical Devices

www.bfarm.de

Federal Ministry of Social Affairs, Health, Care and Consumer Protection

www.sozialministerium.at

Centres for Disease Control and Prevention-CDC

www.cdc.gov

edqm – European Directorate for the Quality of Medicines & HealthCare

www.edqm.org

EMA – European Medicines Agency

www.ema.europa.eu

European Commission – Public Health

Public health (europa.eu)

EUR-Lex – Official Journal

www.eur-lex.europa.eu

FDA – Food and Drug Administration

www.fda.gov

Health Austria

www.goeg.at

HMA – Heads of Medicines Agencies

www.hma.eu

ICH – International Council for Harmonisation of Technical Requirements for Registration of Human Medicinal Products

www.ich.org

IGEPHA – The Austrian Self Care Association

www.igepha.at

IQVIA

www.iqvia.com

MEGRA – Central European Regulatory Affairs Association

www.megra.org

ÖÄK – Austrian Medical Association

www.aerztekammer.at

Austrian Pharmacist Publisher

www.apoverlag.at

Austrian Social Insurance

www.sozialversicherung.at

PEI – Paul Ehrlich Institute

www.pei.de

PHARMIG – Association of the Austrian Pharmaceutical Industry

www.pharmig.at

PubMed

www.pubmed.ncbi.nlm.nih.gov

Legal Information System – Federal Chancellery Austria

www.ris.bka.gv.at

TOPRA – The Organisation of Professionals in Regulatory Affairs

www.topra.org

UNO – United Nations Organisation

www.un.org

WHO – World Health Organisation

www.who.int